Restorative Practice: Conversations that resolve and rebuild

About this event

Restorative Practice is a process that uses conversations to resolve and rebuild trust. Restorative practice plays a crucial role in shaping and sustaining a positive workplace culture—especially in organisations navigating change or restructuring.

Team restructures, shifting dynamics, and increased pressure can lead to personality clashes and unresolved disagreements; resulting in lasting impacts on trust, morale, retention, productivity and wellbeing.

Managers and team leaders need practical tools to facilitate open, honest, and constructive conversations. Restorative Practice supports this process by offering a structured approach to rebuilding damaged relationships, fostering empathy, and encouraging mutual understanding.

By the end of this Restorative Practice course, learners will be able to:

• Explain the concept of Restorative Practice and the 5Rs: Relationships, Respect, Responsibility, Repair, and Re-integration

• Identify how effective communication techniques support a restorative approach to managing team relationships

• Recognise how Restorative Practice contributes to better team dynamics, improved morale, and a more inclusive workplace culture

To deliver this event, we need to share your name and organisation with the training provider, TedLearning. Please see our Fair Processing Notice for further information.

The event will be delivered via Zoom using a range of exercises and interactive features including Chat and Breakout Rooms, and will include a short break. Using observational drama, learners observe a scenario that highlights the impact of a poorly-handled conflict between colleagues. This acts as a powerful springboard for group discussion—contrasting what happened with what might have been possible using Restorative Practice. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact enquiries@mdmidlands.org.uk

This event supports the Arts Council England Inclusivity and Relevance Investment Principle

This event is fully funded through Arts Council England and is free to attend for those working in or with eligible museums in the Midlands.

About the trainer

ted Learning deliver experiential, drama-based training that transforms how people communicate, collaborate, and lead. Their unique approach combines live actors, immersive scenarios, and real-life business challenges.

Who should attend?

This session is aimed at individuals managing or leading teams of staff and/or volunteers.

Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the Midlands which are Accredited or officially Working Towards Accreditation.

Please note: We require you to complete the full booking form in order to confirm your eligibility for the session. The main booking form questions will appear after you have been through the 'check out' process. If you do not complete this form we will be in contact and reserve the right to cancel your ticket if we do not receive a response.

Accessibility

This event will be auto-captioned through Zoom. If you would benefit from any other form of access support, including live captioning, please answer ‘yes’ to the access requirements question on the booking form and email the MDM team as early as possible stating the support you require.

All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.

MDM Accessibility Statement

Important Information

https://mdmidlands.org.uk/code-of-conduct

https://mdmidlands.org.uk/booking-terms-and-conditions

Contact Us

If you need any further information or would like to speak to a member of the team please contact us:

Enquiries@mdmidlands.org.uk